General Terms & Data Policy

DATA POLICY - Englisch

McDonnell & Kaiser GbR Privacy Policy

 

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.adevelkon-store.com (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

    • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

    • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

    • “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

Communicate with you;

Screen our orders for potential risk or fraud; and

When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

INSTAGRAM: https://help.instagram.com/196883487377501

FACEBOOK - https://www.facebook.com/settings/?tab=ads

GOOGLE - https://www.google.com/settings/ads/anonymous

BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

MINORS

The Site is not intended for individuals under the age of 18.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@adevelkon.com or by mail using the details provided below:

Potsdamer Str. 81C, Berlin, BE, 10785 - Berlin, Germany

DATA POLICY - Deutsch

McDonnell & Kaiser GbR Datenschutzrichtlinien

 

Diese Datenschutzerklärung beschreibt wie wir deine persönliche Informationen sammeln, sie nutzen und teilen wenn du folgende Seite www.adevelkon-store.com (die “Seite”) besuchst oder einen Kauf tätigst.

 

Persönliche Informationen die wir sammeln

Wenn du die die Seite besuchst sammeln wir automatisch Informationen über dein Gerät, inklusive Informationen über deinen Web-browser, IP Adresse, Zeitzone und einige der Cookies welche auf deinem Gerät installiert sind. Zusätzlich, während du auf der Seite surfst, sammeln wir Information über die individuellen Webseiten oder Produkte die du ansiehst, welche Webseite oder Suchbegriffe dich auf diese Seite gebracht haben und Information darüber wie du mit der Seite interagierst. Wir verweisen dieses automatisches sammeln über Informationen als “Geräte Information”.

 

Wir sammeln Geräteinformationen indem wir folgende Technologien verwenden:

“Cookies” sind Datenfiles welche auf deinem Gerät oder Computer platziert werden und oft anonyme einzigartige Bezeichnungen beinhalten. Für mehr Informationen zu Cookies und wie du sie deinstallieren/ausschalten kannst, besuche http://www.allaboutcookies.org.

 

“Log Files” tracken alle Aktionen die auf der Seite stattfinden und sammeln Daten inklusive deiner IP adresse, Browser Typ, Internet Service Provider, die Empfehlungsseite/Exit Seite und Datum/Zeitstempel.

“Web Beacons”, “Tags” und “Pixel” sind elektronische Daten welche dazu verwendet werden Informationen darüber zu sammeln wie du auf der Seite surfst.

Wenn du einen Einkauf tätigst, oder versucht einen tu tätigen, sammeln wir Daten über dich, inklusive deinem namen, deine Rechnungsadresse, deinen Lieferadresse, Zahlungsinformationen(inklusive der Kreditkartennummer), Emailadresse und Telefonnnumer. Wir verweisen hier auf die sogenannten “Bestell Informationen”.

Wenn wir über persönnliche Informationen sprechen in dieser Datenschutzerklärung, sprechen wir einerseits über Geräteinformationen und andererseits über Bestellinformationen.

 

Wie verwenden wir deine persönlichen Informationen?

Wir verwenden die Bestellinformationen die wir generell sammeln um jegliche Bestellungen die auf dieser Seite getätigt werden (inklusive der Verarbeitung der Zahlungsinformationen, Verarbeitung und Abwicklung des Versands und der Zustellung von Rechnung und/oder Bestellbestätigungen). Zusätzlich verwenden wir die Bestellinformationen für folgendes:

mit dir zu kommunizieren;

Überprüfung deiner Bestellung auf Betrug oder Risiko; und

in Übereinstimmung mit deinen Einstellungen die du mit uns geteilt hast, teilen wir Informationen oder Werbung mit dir die sich auf unsere Produkte oder Dienstleistungen beziehen.

Wir verwenden die Geräteinformationen die wir sammeln um ein potentielles Risiko oder einen Betrug(im besonderen, deine IP adresse) und generell um die Seite zu optimieren(z.B. Analysen darüber wie unsere Kunden auf der Seite surfen und interagieren und zu einer Einschätzung des Erfolges von Marketing und Werbekampagnen.

 

Teilen deiner persönlichen Informationen

Wir teilen deine persönliche Information mit Dritten um uns dabei zu helfen deine persönlichen Informationen zu verwenden, wie oben beschrieben. Zum Beispiel, wir verwenden Shopify um unseren Onlinestore zu betreiben—wie Shopify deine persönlichen Danke verwendet kannst du hier nachlesen: https://www.shopify.com/legal/privacy.

Wir verwenden auch Google Analytics als Hilfsmittel, besser zu verstehen wie unsere Kunden unsere Seite nutzen—hier kannst du mehr darüber lesen wie Google deine persönlichen Daten verwendet: https://www.google.com/intl/en/policies/privacy/.

Und hier kannst du Google Analytics auch abmelden/opt-out: https://tools.google.com/dlpage/gaoptout.

 

Wir würden deinen persönlichen Informationen auch teilen, um geltende Gesetze und Vorschriften einzuhalten, um auf eine Vorladung zu reagieren, auf Grund eines Durchsuchungsbefehls oder eine andere rechtmäßige Anfrage nach Informationen die wir erhalten, oder um unsere Rechte zu schützen.

 

Wie oben beschrieben, nutzen wir deine persönliche Daten um dich mit gezielter Werbung oder Marketing Kommunikation von der wir glauben dass sie dich interessieren könnte. Für mehr Informationen wie gezielte Werbung, so genannte “targeted Advertising”, funktioniert besuche doch bitte die Network Advertising Initiative’s (“NAI”) Bildungswebseite unter: http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

 

Sie können die gezielte Werbung deaktivieren, indem Sie:

INSTAGRAM: https://help.instagram.com/196883487377501

FACEBOOK - https://www.facebook.com/settings/?tab=ads

GOOGLE - https://www.google.com/settings/ads/anonymous

BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

 

Darüber hinaus können Sie einige dieser Dienste deaktivieren, indem Sie das Opt-Out-Portal der Digital Advertising Alliance besuchen:http://optout.aboutads.info/.

Zusätzlich kannst du auch über folgende Webseite einige dieser Dienste abstellen: Digital Advertising Alliance’s opt-out portal http://optout.aboutads.info/.

Bitte nicht Tracken

Bitte beachten Sie, dass wir die Datenerhebung und -verwendung unserer Website nicht ändern, wenn wir ein "Nicht verfolgen" -Signal von Ihrem Browser sehen.

Wenn du in Europa ansässig bist, hast du das Recht, auf deine persönlichen Daten, die wir über dich haben, zuzugreifen und diese persönlichen Daten zu korrigieren, zu aktualisieren oder zu löschen. Wenn du dieses Recht ausüben möchtest, kontaktiere uns bitte über die Kontaktinformationen unten.

Wenn du in Europa ansässig bist, möchten wir zustätzlich erwähnen, dass wir deine Daten verarbeiten, um etwaige Verträge die wir mit dir machen abzuschließen (z. B. wenn du über die Website eine Bestellung aufgibst) oder um unsere oben genannten legitimen Geschäftsinteressen zu verfolgen. Bitte beachte außerdem, dass deine Daten außerhalb von Europa, einschließlich Kanada und den Vereinigten Staaten, übertragen werden.

VORRATSDATENSPEICHERUNG

Wenn du eine Bestellung über die Website aufgeben, werden wir deine Bestellinformationen für unsere Unterlagen aufbewahren, bis du uns bittest, diese Informationen zu löschen.

MINDERJÄHRIGE

Die Website ist nicht für Personen unter dem Alter von 18 bestimmt.

ÄNDERUNGEN

Wir können diese Datenschutzerklärung von Zeit zu Zeit aktualisieren, um zum Beispiel Änderungen unserer Praktiken oder aus anderen betrieblichen, rechtlichen oder regulatorischen Gründen zu berücksichtigen.

KONTAKTIERE UNS

Für weitere Informationen zu unseren Datenschutzpraktiken, wenn du Fragen haben oder wenn eine Beschwerde einreichen möchtest, kontaktieren uns bitte per E-Mail unter info@adevelkon.com oder per Post unter Verwendung der folgenden Angaben:

  Potsdamer Str. 81C, Berlin, BE, 10785 - Berlin, Germany


RETURN POLICY- short description

You have 14 days to return an order after receiving it. If you change your mind, or the product you received is not what you expected, please info@adevelkon.com before returning the item. Unless arrangements are made with us, you cover the c ost of the return. Please note that exceptions may apply for the return of certain custom-made, hygienic and other products. If you have any questions, please info@adevelkon.com

INSTRUCTION FOR RETURNING GOODS

If you wish to make a return, send us an e-mail containing your name, address, e-mail address, the order number and a specification of which items that the return relates to, preferably using the return form. Ship the items for return within 14 days of the date of the notification. You are responsible for any damage incurred by items during the return shipment. We therefore strongly recommend that you send the products well packaged, in good condition and in their original box and/or packaging. If possible, please provide us with a tracking number for the return shipment. If a returned item is shipped internationally, mark as "RETURNED GOODS" to avoid any Customs charges. We are not responsible for any charges imposed on packages returned by Customs. Unless otherwise agreed upon, the refund will be processed through the same payment method you used to make your original purchase. If the product or packaging is used or damaged, we reserve the right to deduct any depreciation in value when refunding the product.

All enquiries: info@adevelkon.com

OVERVIEW General terms, conditions and data policy

Thank you for your interest in our products! Below are the terms and conditions that apply to your purchase, they are here to explain your rights and if you have any questions you are always welcome to contact us and we will be happy to explain how this works.

What is covered here are things such as:

SECTION 1 who you are purchasing from

SECTION 2 privacy data regulations

SECTION 3 how to make an order

SECTION 4 prices

SECTION 5 shipping and delivery

SECTION 6 right to withdrawal

SECTION 7 and warranties

Thank you!

SECTION 1 | General

General

These general terms and conditions apply when you (customer) place an order from ADE VELKON, company registration no DE291746532 (McDonnell & Kaiser GbR) on www.adevelkon-store.com.

By accepting these General Conditions, you confirm that you are at least 18 years old or have your legal guardian’s permission and that you will comply with the General Conditions. You also confirm that you have read the information on personal data and cookies and approve the use of such data:

SECTION 2 | Data Privacy Policy

This is an addtional data policy to our above described Shopify policy. Here you find additonal information about how we collect data from you and how we use it. Please note that this policy is only valid with the above written Shopify Data Policy.

General Privacy Data Regulations

Personal Information. By visiting or using our Sites, we may collect the following categories of personal information ("personal information") you provide to us: name; email address; postal address; phone number (including your mobile phone number); billing information; survey responses; demographics; current and past shopping details; and other requests you make through our Sites ; and other information you may provide about yourself or others to our Sites or to which you provide us with access via third-party platforms.

We do not proactively collect personal information considered as sensitive personal information such as health-related information. For purchasing items on our web shop, credit or debit card account information may be required.

What information do we collect about you?

We collect information about you (your name, sex, your email address, home adress and maybe your phone number) but only if you sign up for our newsletter and/or place an order to purchase one of our products or a services which we are offering. Website usage information is collected using cookies.

If you visit our website due to a product tag or advertising on Instagram or Facebook, we note that as Ade Velkon we are not collecting your data on these websites. Facebook and Instagram have their own data policy regulations which will explain you exactly what data they are collecting from you. If you feel unsure or unsafe about purchasing a product advertised from us on Instagram or Facebook due to this re-direction to our website, please visit our shop directly through www.adevelkon-store.com.

How will we use the information about you?

We collect information about you to process your order, delivery and return purposes, for general issues with one of your ordered products or the given home address and if you agreed to receive our Ade Velkon Newsletter. Your phone number will only be used for general issues and if we cannot get ahold of you via email. Your home address will only be used to ship your purchased products to you. Ade Velkon will not share your information for marketing purposes with external companies.

Marketing / Newsletter

We would like to occasionally send you information about our latest stories, events and products which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date. You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please send us an email to info@adevelkon.com

.Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the following address: info@adevelkon.com

.We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behavior information. This information is used to track visitor use of the website and to compile statistical reports on website activity.

For further information visit www.allaboutcookies.org or www.aboutcookies.org

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However in a few cases some of our website features may not function as a result.

Other websites

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 24th of May 2018.

How to contact us

Please contact us if you have any question s about our privacy policy or information we hold about you: by email info@adevelkon.com or write to us at: McDonnell & Kaiser GbR, Potsdamer Str. 81C, Haus H, 10785 Berlin.

SECTION 3 | Orders

Orders etc.

When you receive an order confirmation from us your purchase order is accepted and a purchase agreement is entered into. We encourage you to save the order confirmation for any future contacts with us. We may deny a purchase order for various reasons, for example if you provide incorrect personal data and/or have a record for non-payment of debt.

You may withdraw your order until it has been confirmed by us. We will then refund any payment that you, or your pay- or credit card company, have made for the order.

We may cancel an order if the products ordered are sold out. We will then refund any amount paid and notify you about equivalent products if such are available.

All products ordered remain our property until we have received full payment for them.

SECTION 4 | Prices

Prices, fees etc.

 

Customer information etc.

You are responsible for that the personal data that you provide us with is correct and complete.

You are responsible for all purchases made with your login details. So make sure that you keep the login details secret and that no unauthorized persons have access to them. Let us know if you suspect that an unauthorized person have obtained access to your login details.

The prices indicated on the Website apply to orders placed on the Website. All prices are in the currency stated on the Website and include VAT where specified (depending on where you reside VAT may however not be applicable to your purchase). If nothing else is stated on the Website the prices do not include payment- or shipping fees and these are given separately. Please note also that local charges (such as currency conversion fees, credit or bank card fees, sales tax, customs duty etc.) may apply depending on where you live and local regulations. Such charges are at your expense and will not be refunded by us.

Special offers

From time to time we may, for specific products, offer more favorable conditions than those provided for in these General Conditions, for example with regards to extended right of withdrawal or free returns. Such more favorable conditions are valid only for a limited duration of time, until the specific products are sold out, and may be cancelled by us at any time, and if we do so these General Conditions will apply without amendments

SECTION 5 | Shipping and Delivery

Shipping and delivery

Products in stock are normally delivered within the number of working days shown on the Website. The expected delivery time for an order is set out in the order confirmation. In case of delay in delivery, we will inform you and continue to monitor the order. You may cancel the order if a delivery is delayed for more than 30 days and the delay is not due to you.

Depending on delivery method you may be required to pick up the order at a specific delivery point. You are required to do so within the time specified in the notification of delivery. If you do not pick up the delivery in time you may be charged a fee and the order may be sent back to us at your expense. We may also cancel the order if the delivery is not picked up in time.

SECTION 6 | Withdrawal 

Right to Withdrawal

You may withdraw your order by notifying us within 14 days from the day that you received the ordered products. You must then send us a withdrawal notification containing your name, address, e-mail address, the order number and a specification of which products that the withdrawal relates to, for example by using the web form on the Website. You must then also, immediately and within 14 days from the date of the withdrawal notification, return the withdrawn products to us at your expense. You are responsible for the condition of the products during the shipment back to us and we therefore strongly recommend that you send these well packaged, in good condition and in their original box and/or packaging.

When an order is withdrawn by you, we will refund the price that you have paid for the products withdrawn, including any shipping costs for standard delivery to you (meaning the cheapest available method of delivery so you will not get a refund for extra costs due to that you have opted for express delivery or something similar). From the amount to be refunded we will however deduct any depreciation in value of the products if such depreciation is due to that you have handled them to a greater extent than necessary to determine their function or characteristics. Shipping costs are further only refunded if the withdrawn products form a whole order and are therefore not refunded if you cancel only parts of an order. We will pay the amount to be refunded as soon as possible and within 14 days of the withdrawal notification. We will however delay the payment until we have received the withdrawn products or proof that they have been sent to us (certificate of delivery). The refund will be paid with the same payment method that you used to pay the withdrawn products unless otherwise agreed.

Your right to withdrawal does not apply to contracts which:

relate to a service which has been fully performed, if by placing the order you have consented to commencement of performance of the service and acknowledged that there would be no right to withdrawal after performance of the service; relate to goods or a service for which the price is dependent on fluctuations on the market which we cannot control and which may occur during the period between you receiving the withdrawn products and your notification to us of the withdrawal of the order; relate to goods which have been manufactured in accordance with your specifications or which otherwise are clearly personalized; relate to goods which may quickly deteriorate or expire; relate to goods with a broken seal which are not suitable for return due to reasons of health or hygiene, and the seal has been broken by you; relate to goods which, after delivery, by their nature, are such that they are mixed with other items so that the items cannot be separated; relate to a sealed audio or video recording or sealed computer software and the seal has been broken by you ; relate to individual issues of a newspaper or magazine; relate to digital content which is supplied other than on a tangible medium, if you have expressly consented to delivery in such way and acknowledged that there would be no right to withdrawal; relate to cultural events, sporting events, or any other similar leisure activity, food service, catering, or any other similar service, accommodation, transportation of goods or vehicle rental, where we are to provide the service on a specific day or during a specific period.

SECTION 7 | Warranty and Complaints

Some of our products may come with warranties. Information about such warranties is provided on the Website or in these General Conditions. The order confirmation is the certificate of warranty. Our warranties cover only original manufacturing defects and accordingly not faults arising upon or after any individual changes of the function and/or appearance of the products, such as rebuilding, upgrading or other configuration of the products.

You may, within 2 years (or such longer period prescribed by applicable mandatory law) from the day that you received the products, file complaints regarding products that are defective according to applicable consumer protection legislation. You must then send us a complaint containing your name, address, e-mail address, the order number and a specification of the products that the complaint relates to, for example by using the web form on the Website. You must also file the complaint as soon as possible after the discovery of the defect. Any filing of complaint made within two months from the discovery of the defect will always be considered filed in due time.

We will refund you for defective products in accordance with applicable consumer protection legislation and carry the cost for return delivery of the products to us. We strive to perform such refund within 30 days from receipt of a complaint and finding that a refund shall be made, but this time may be delayed depending on the nature of the product. We also strive to comply with any guidelines regarding defective products provided by the relevant national consumer protection authorities. The refund will be paid with the same payment method that you used to pay the order for the complaint products unless otherwise agreed.

Limitation of Liability

Where applicable mandatory law does not provide otherwise, our liability is limited to direct damages and under no circumstances are we liable for indirect damages such as loss of earnings etc.

Intellectual Property Rights

The Website and all its content is owned by us or our licensors and protected by intellectual property and marketing legislation. This means that trademarks, company names, product names, images and graphics, design, layout and information on products, services and other content may not be copied or used without our prior written consent.

Waiver

We reserve ourselves for any image or typographical errors on the Website, such as errors in product descriptions, technical specifications, inaccurate prices or incorrect information with regards to whether a product is in stock. We are entitled to rectify any obvious errors and, at any time, to change or update the information on the Website accordingly.

The images on the Website are for illustration purposes only and do not guarantee to reproduce the exact number of products that you would receive at an order, nor the exact appearance, function or origin of the products.

Intellectual Property Rights

The Website and all its content is owned by us or our licensors and protected by intellectual property and marketing legislation. This means that trademarks, company names, product names, images and graphics, design, layout and information on products, services and other content may not be copied or used without our prior written consent.

Waiver

We reserve ourselves for any image or typographical errors on the Website, such as errors in product descriptions, technical specifications, inaccurate prices or incorrect information with regards to whether a product is in stock. We are entitled to rectify any obvious errors and, at any time, to change or update the information on the Website accordingly.

The images on the Website are for illustration purposes only and do not guarantee to reproduce the exact number of products that you would receive at an order, nor the exact appearance, function or origin of the products.

Changes to the General Conditions

We may change these General Conditions at any time. We will then set forth the changed General Conditions on the Website and they will enter into force once you have accepted them (in connection with a new order through the Website or while browsing the Website).

Governing law and disputes

In the event of a dispute, we strive to comply with any decision by the relevant national consumer protection authorities.

Any dispute regarding the interpretation or application of these General Conditions shall be governed by and construed in accordance with the laws of the country or state where we conduct our business and shall be subject to the non-exclusive jurisdiction of the court at the place of our incorporation. “Non-exclusive jurisdiction” means that you may bring a claim against us in another jurisdiction if provided by applicable mandatory law.

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